Carboline Company Jobs Careers In Canada 2022 Apply For Customer Service Team Lead Jobs In Concord, ON Canada Careers | government of canada jobs | At www.carboline.ca

Position Summary

Carboline is seeking a Customer Service Team Lead, located in our Concord, Ontario Service Center. This position is responsible for assisting with Customer Service process implementations, portal review and implementation, day to day assigned managerial tasks and special projects as they arise. CS Team Lead will have 2-4 direct reports and will also perform typical customer service representative functions, when needed.

Minimum Requirements

High School Diploma or equivalent, 3+ years in senior customer service roles.

Essential Functions

• Answer a high volume of phone calls, and Input orders with correct price, discounts, commission splits, rate special requirements, products, point of manufacture, sales division, project, market, routing, and freight terms
• Provide and coordinate training to new Customer Service Representatives
• Assist in all functions related to customer portals including vetting potential portals, learning and understanding new portals, and helping facilitate training on portals among the rest of the team
• Coordinate the manufacturing point, scheduling, shipment and delivery of product. Prioritize and negotiate product availability with the expeditor
• Advise sales management and field sales representatives of customer perception in terms of the company’s service level
• Understand and follow policy guidelines relative to stock orders, no-charge orders, special charges, quality compliance, credit, freight recovery, commission levels and commission splits
• Follow up daily on order status and notify customers or sales reps of any changes. Work with production management and expediting to meet customer requirements

Who We Are:

Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace for seven years in a row, so culture and maintaining a safe and clean work environment is something we take very seriously.

Carboline is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM’s market-leading brands are trusted by consumers and professionals alike to help build a better world.

If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.

What We Offer:

We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan.

Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

“In order to be the best, we must hire the best”

EEO M/F/D/V/SO

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.