Crystal Lodge Jobs Careers In Canada 2022 Apply For Assistant Front Office Manager Jobs In Whistler, BC Canada Careers | government of canada jobs | At https:www.crystal-lodge.com

The key purpose of this role is to work in conjunction with the Front Office Manager to lead the team in all aspects of guest relations, recruitment and performance management, and overall day to day Front Office duties.

Some of the responsibilities for this role include, but are not limited to:

• Conduct interviews for recruitment needs of the Front Office team, completing the on-boarding process by working with the HR department to ensure a successful hire.
• Train, develop and coach members of the Front Desk team that maximises guest satisfaction and delivers a consistent service level to our guests. When applicable, address concerns and manage accordingly.
• Responsible for managing all guest recovery requirements when elevated past the Manager on Duty (both in-house and post-departure) by providing solutions and action plans. Identifying trends and create appropriate recommendations.
• Provide a hands-on support the Front Office team by completing check ins/ outs, walk-in and telephone reservations. Seasonal support with bike and ski valet.
• Lead the hotel lobby animation program by providing enticing and enjoyable entertainment options.
• Lead and attend morning and Front Desk meetings by communicating efficiently and effectively so the teams’ expectations and requirements are managed accordingly.
• Be available to attend emergency situations within the hotel and act as a lead to resolve.

Please note that this list is not exhaustive, and you will be required to complete additional duties that ensure the Front Desk team, and wider business are successful in operations.

The ideal candidate must have previous supervisory/ managerial experience within a customer service setting – preferably within a hotel setting.
It is essential that the successful hire possess outstanding communication skills (written, interpersonal, verbal and listening), along with the ability to make strong and quick decisions whilst remaining calm and professional. This can be a fast-paced role, so time management, organisational and delegation skills that assist in maximising your time are imperative to ensure you succeed.

At times, this will be a physical role where you will be required to walk around the hotel to investigate guest concerns, as well as spend time standing at the Front Desk supporting our guests with their queries, luggage and potential ski/ bike equipment. This role will also require times where you will be required to sit at a desk for prolonged periods of time.

Benefits and perks for this position include:

• Credit towards the Spirit Pass program annually
• Extended health benefits
• Annual complimentary stays within the hotel, as well as further hotel stay discounts
• Discounts at Beacon Pub & Eatery, Basalt Wine & Salumeria, Table Nineteen and GolfBC
• Employee only ski and bike storage on site
• Excellent location in the centre of Whistler village for skiing, biking and transit
• Seasonal complimentary parking on-site

If this sounds like the perfect next step in your hospitality career, we would love to hear from you!